Updates and Support

On this page, you will be able to find all of the latest bug alerts and updates for Avernum 2: Crystal Souls for both Macintosh, Windows and iPad. If you have any problems not answered below please contact us at support@spiderwebsoftware.com.

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Restoring a Lost Game

For Windows:

For Macintosh:

For iPad:

Restoring a Lost Registration

The demo and full versions are two different downloads, and distinct programs. There is no unlocking key any more. If you switch computers, reinstall your operating system or lose your game in some way, you can get another full copy of Avernum 2: Crystal Souls. Go to the store you originally purchased the copy from (if it was from our site then humblebundle.com). If you have any problems contact support@spiderwebsoftware.com.

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Avernum 2: Crystal Souls Support for Windows

Latest Windows Update of Avernum 2

We have updated Avernum 2: Crystal Souls for Windows to v1.0.1. This update fixes a bunch of bugs and adds a cool new feature. To update the full version, go to where you dowloaded it from, download the new version, and install it.

Other Windows Issues
Locating Your Windows Saved Games

Your saved games will be found in your My Documents folder, specifically in "My Documents/Spiderweb Software/Avernum 2 Saved Games". Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Avernum 2: Crystal Souls Windows Version History

Version 1.0 - January 14, 2015

Version 1.0.1 - March 9, 2015

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Avernum 2: Crystal Souls Support for Maintosh

Latest Macintosh Update of Avernum 2

We have updated Avernum 2: Crystal Souls for Mac OS X to v1.0.1. This update fixes a bunch of bugs and adds a cool new feature. To update the full version, go to where you dowloaded it from, download the new version, and install it.

Other Macintosh Issues
Locating Your Mac OS X Saved Games

If you did not buy Avernum 2 from the Mac App Store, your games are stored in the Application Support folder, which can be difficult to find. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum 2 Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

If you did buy Avernum 2 from the Mac App Store, your games are stored in a special file container created by the operating system. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Containers/com.spiderwebsoftware.Avernum2/Data/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum 2 Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Avernum 2: Crystal Souls Macintosh Version History

Version 1.0 - January 14, 2015

Version 1.0.1 - March 9, 2015

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Avernum 2: Crystal Souls Support for iPad

Avernum 2 HD Issues for the iPad
Locating Your iPad Saved Games

You can copy your Avernum 2 saved games onto and off of your iPad, using iTunes file sharing. To do this,

  1. Launch iTunes. Connect your iPad. Go to the iPad section in iTunes and go to the Apps page.
  2. Scroll to the File Sharing section at the bottom. Select Avernum 2 HD.
  3. A folder named “Spiderweb Software” will appear to the right. This contains your Avernum 2 saved games. You can drag this into your desktop, change the saved games in it, and drag it back into iTunes.

Or you can use iExplorer. Go to Macroplant's web site and download and install iExplorer on your computer. (The demo of iExplorer is capable of copying your saved games onto and off of the device.)

When the program is showing the files in your device, open the folder for the game in question (for example, "Avadon 2 HD"). Enter "Documents/Spiderweb Software" and then the saved games folder. The saved games are in the 'Save0', 'Save1', etc. subfolders. Be sure to pull out all 3-4 files that make up the saved game (data, header, items, and maybe journal).

Alas, iPad saved games are no compatible with Mac/Windows saved games. We plan to fix this in future games.

Avernum 2 HD Version History for the iPad

Avernum 2 HD v1.0 - April, 2015

Avernum 2 HD v1.0.1 - July, 2015

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