Updates and Support

Spiderweb Software has been in business for 30 years, and we write purely icon-based games. It's a much older style, and it doesn't allow infinite zooming in or out in the way that 3D games do. If your monitor is greater than 2600 pixels wide, the game might appear small on your screen.

We want everyone to have fun with our games, so here are a few tips if your monitor is really big.

When you launch the game and the resolution window comes up, try this:

1. For Starters: Just pick the default. This will look great for the vast majority of users.
2. If the game area is too small, in the resolution picker, pick 2560x1440 resolution, fullscreen (not in window). If 2560x1440 is not available, pick something close. This should look great.
3. If you see black bars to the left and right, go into Settings and set Game Area Size to Whole Window.
4. If You Want To Play In a Window: Start with the resolution at the top of the resolution list. If the Window is too small, either change your monitor to a smaller resolution or use the Zoom In key (On Windows: Windows key + Plus, On Macintosh: Option-Command-Equal).

We’re sorry for the confusion here. It’s not ideal, but sometimes the advance of technology gets ahead of you. Thanks for your patience, and we hope that the games are fun enough to justify it.

Here are some other tips that may help.

1. Note that Geneforge 2 requires the ability to run 64-bit applications. If you can’t run these, you may need to get a refund.
2. Geneforge 2 v1.0 may not be compatible with MSI afterburner and/or RTSS. These system mods might not work with the game on Steam. (They have Steam incompatibilities in general.) Disabling those may fix your problems.
3. Try downloading the demo from our web site and trying it. If our demo works, contact us at suppost@spiderwebsoftware.com and we can get you a full version that will work. (There are several cases of this resolving the MSI afterburner problem.)
4. Be sure to reinstall your graphics card drivers. This fixes a remarkable number of weird issues.

If you still have problems, contact us at support@spiderwebsoftware.com.

Steam’s current system can make it difficult to find hint books and other extras. To actually get at the hint book, follow these steps:

1. Right click (Control-click on Mac) "Geneforge 2 - Infestation" in the games list in your Steam library.
2. Select "Properties."
3. In the "Local Files" tab, select "Browse Local Files."
4. All your goodies are in the "Deluxe Edition" folder. You can drag them to your desktop for easy access.

We’re sorry this is so confusing. Please let us know if you have any other problems. You can contact us at support@spiderwebsoftware.com.

Geneforge 2 uses DirectX and is, graphically, not a very demanding game. However, some systems, due to hardware or video driver problems, have been having trouble running it at an acceptable speed. Other systems have displayed odd or corrupted graphics. Should the game not run correctly for you, follow the steps below:

• If you are using the newest version of Geneforge 2, you might have a corrupted game file. Uninstall the game, redownload the installer, and reinstall. Don't skip uninstalling!
• Open the Settings window on the title screen. Set Game Area Size to Small and Graphics Extra Details to Don't Draw.
• Download the newest versions of your video card drivers and install them. Do this even if you think you have the newest version. Driver files and settings can sometimes become damaged or corrupted.
• Don't run any other applications at the same times as Geneforge 2.
• If your system is fairly old or underpowered (particularly if it has 256 MB RAM or less, an Intel GMA graphics processor instead of a video card, or a video card over six years old), the game will probably always run slowly. Using Fast Graphics Mode will help.

Spiderweb Software has been in business for 30 years, and we write purely icon-based games. It's a much older style, and it doesn't allow infinite zooming in or out in the way that 3D games do. Our icons don’t support 4K or Retina graphics. They just don’t have enough pixels.

So, while our games provide a lot of fun, it might take a moment to find a setting that looks good on your preferred monitor.

When you launch the game and the resolution window comes up, try this:

1. For Starters: Just pick the default. Full screen with the resolution at the top of the list. This will play the game at your window's native resolution, and things should look fine.
2. If You Have a Huge Monitor: The game area will take up the middle of the screen. To increase the area covered, go into settings and change Game Area Size to Whole Window.
3. If Text and Graphics Are Too Small and Hard To See: Play the game in full screen mode and choose smaller resolutions to play at. The game will change your resolution for you. It might take 2 or 3 tries to find a setting to your taste.
4. If You Want To Play In a Window: Start with the resolution at the top of the resolution list. If you pick a higher resolution, the game window won’t fit on the monitor (because we don’t support 4K or Retina).

We’re sorry for the confusion here. It’s not ideal, but sometimes the advance of technology gets ahead of you. Thanks for your patience, and we hope that the games are fun enough to justify it.

Spiderweb Software has been in business for 30 years, and we write purely icon-based games. It's a much older style, and it doesn't allow infinite zooming in or out in the way that 3D games do. If your monitor is greater than 2600 pixels wide, the game might appear small on your screen.

We want everyone to have fun with our games, so here are a few tips if your monitor is really big.

When you launch the game and the resolution window comes up, try this:

1. For Starters: Just pick the default. This will look great for the vast majority of users.
2. If the game area is too small, in the resolution picker, pick 2560x1440 resolution, fullscreen (not in window). If 2560x1440 is not available, pick something close. This should look great.
3. If you see black bars to the left and right, go into Settings and set Game Area Size to Whole Window.
4. If You Want To Play In a Window: Start with the resolution at the top of the resolution list. If the Window is too small, either change your monitor to a smaller resolution or use the Zoom In key (On Windows: Windows key + Plus, On Macintosh: Option-Command-Equal).

We’re sorry for the confusion here. It’s not ideal, but sometimes the advance of technology gets ahead of you. Thanks for your patience, and we hope that the games are fun enough to justify it.

Unfortunately, something has gone wrong with the software Apple uses to authenticate apps. This is resulting in our games sometimes refusing to launch on the newest versions of MacOS. We aren't the only developer whose games are having this problem. We believe Apple will fix it soon. Until then, there is a workaround that should make your game work.

1. After the game refuses to launch, open your Mac System Preferences. (You can reach this from the Apple menu at the top left.)
2. Select “Privacy and Security.”
3. Scroll down in the panel to the right. You should see an error starting “[Game name] was blocked”. Press the “Open Anyway” button.
4. The game should now work.
5. If not, contact us at support@spiderwebsoftware.com and we’ll get you a working copy.

We apologize for this inconvenience, and we hope this gets you running until the problems with Apple’s authentication are fixed. Thank you for your patience!

Steam’s current system can make it difficult to find hint books and other extras. To actually get at the hint book, follow these steps:

1. Right click (Control-click with one button Mac mouse) "Geneforge 2 - Infestation" in the games list in your Steam library.
2. Select "Properties."
3. In the "Local Files" tab, select "Browse Local Files."
4. All your goodies are in the "Deluxe Edition" folder. You can drag them to your desktop for easy access.

We’re sorry this is so confusing. Please let us know if you have any other problems. You can contact us at support@spiderwebsoftware.com.

If the game will not launch or you launch the game and the graphics don't appear or look wrong, quit the game. Then go into Steam and turn off Steam Overlay. To turn the Steam Overlay off: Go to the Steam Menu in the upper left, select Preferences, UN-check the "Enable the Steam Overlay while in game.” Select Ok to save it. This fixes problems with a number of Macintosh games on Steam.

Spiderweb Software has been in business for 30 years, and we write purely icon-based games. It's a much older style, and it doesn't allow infinite zooming in or out in the way that 3D games do. Our icons don’t support 4K or Retina graphics. They just don’t have enough pixels.

So, while our games provide a lot of fun, it might take a moment to find a setting that looks good on your preferred monitor.

When you launch the game and the resolution window comes up, try this:

1. For Starters: Just pick the default. Full screen with the resolution at the top of the list. This will play the game at your window's native resolution, and things should look fine.
2. If You Have a Huge Monitor: The game area will take up the middle of the screen. To increase the area covered, go into settings and change Game Area Size to Whole Window.
3. If Text and Graphics Are Too Small and Hard To See: Play the game in full screen mode and choose smaller resolutions to play at. The game will change your resolution for you. It might take 2 or 3 tries to find a setting to your taste.
4. If You Want To Play In a Window: Start with the resolution at the top of the resolution list. If you pick a higher resolution, the game window won’t fit on the monitor (because we don’t support 4K or Retina).

We’re sorry for the confusion here. It’s not ideal, but sometimes the advance of technology gets ahead of you. Thanks for your patience, and we hope that the games are fun enough to justify it.