Updates and Support

Here are some other tips that may help.

1. Note that Queen's Wish 2 requires the ability to run 64-bit applications. If you can’t run these, you may need to get a refund.
2. Queen's Wish 2 may not be compatible with MSI afterburner and/or RTSS. These system mods might not work with the game on Steam. (They have Steam incompatibilities in general.) Disabling those may fix your problems.
3. Try downloading the demo from our web site and trying it. If our demo works, contact us at suppost@spiderwebsoftware.com and we can get you a full version that will work. (There are several cases of this resolving the MSI afterburner problem.)
4. Be sure to reinstall your graphics card drivers. This fixes a remarkable number of weird issues.

If you still have problems, contact us at support@spiderwebsoftware.com.

Steam’s current system can make it difficult to find hint books and other extras. To actually get at the hint book, follow these steps:

1. Right click (Control-click on Mac) "Queen's Wish 2: The Tormentor" in the games list in your Steam library.
2. Select "Properties."
3. In the "Local Files" tab, select "Browse Local Files."
4. All your goodies are in the "Deluxe Edition" folder. You can drag them to your desktop for easy access.

We’re sorry this is so confusing. Please let us know if you have any other problems. You can contact us at support@spiderwebsoftware.com.

Queen's Wish 2 uses DirectX and is, graphically, not a very demanding game. However, some systems, due to hardware or video driver problems, have been having trouble running it at an acceptable speed. Other systems have displayed odd or corrupted graphics. Should the game not run correctly for you, follow the steps below:

• If you are using the newest version of Queen's Wish 2, you might have a corrupted game file. Uninstall the game, redownload the installer, and reinstall. Don't skip uninstalling!
• Open the Settings window on the title screen. Set Game Area Size to Small and Graphics Extra Details to Don't Draw.
• Download the newest versions of your video card drivers and install them. Do this even if you think you have the newest version. Driver files and settings can sometimes become damaged or corrupted.
• Don't run any other applications at the same times as Queen's Wish 2.
• If your system is fairly old or underpowered (particularly if it has 256 MB RAM or less, an Intel GMA graphics processor instead of a video card, or a video card over six years old), the game will probably always run slowly. Using Fast Graphics Mode will help.

Steam’s current system can make it difficult to find hint books and other extras. To actually get at the hint book, follow these steps:

1. Right click (Control-click with one button Mac mouse) "Queen's Wish 2: The Tormentor" in the games list in your Steam library.
2. Select "Properties."
3. In the "Local Files" tab, select "Browse Local Files."
4. All your goodies are in the "Deluxe Edition" folder. You can drag them to your desktop for easy access.

We’re sorry this is so confusing. Please let us know if you have any other problems. You can contact us at support@spiderwebsoftware.com.

If you launch the game and the graphics don't appear or look wrong, quit the game. Then go into Steam and turn off Steam Overlay. This fixes problems with a number of Macintosh games on Steam.

If you are using a Macbook with a Retina screen and choose a too-large resolution to play the game, the game may be drawn with a large portion of the play area offscreen. That is because the largest resolutions can only be drawn in Retina mode, and games written with OpenGL technology (which is almost all Mac games) don't handle Retina correctly.

One workaround for this is to play the game in Windowed mode. Another is to pick as a resolution the size of your monitor is ordinary (not Retina) pixels. This resolution will be half the size of the largest resolution the game offers. (For example, it will be 1280x800 for 13" MacBooks and 1440x900 for 15" MacBooks.)

If you have already chosen for the game to always open in full screen mode, you can undo this by deleting the settings file. Open a window in the Finder. Type Command-Shift-G and enter "~/Library/Preferences". Throw away the file com.spiderwebsoftware.QueensWish2. Launch Queen's Wish 2, and the resolution selection window will appear again.

Queen's Wish 2's graphics needs are modest, but they might put some strain on older machines. Some steps might be necessary to help it to run better.

To see how quickly Queen's Wish 2 is running, load a saved game, press Shift-D, enter "fps", and press return. The FPS (frames of animation drawn per second) will appear in the upper left hand corner. That number should be at least in the teens to give a good play experience.

If Queen's Wish 2 is running slowly, try these steps:

1. Run as few other programs as possible in the background. Quit web browsers and other unneeded applications. This frees up memory and computing power.
   
2. The best way to make Queen's Wish 2 faster is to reduce the size of the play area. On the Video Mode window that comes up when you launch the game, choose to play in a window and then select a small size for the window. Alternately, run the game, select Game Options on the title screen, and set Game Area Size to Small.
   
3. You can turn down the graphics detail, which can result in speed increases. Run the game, select Game Options on the title screen, and set Graphics Extra Details to Don't Draw.